How MatterCue Works
MatterCue sits in your email workflow. CC or forward any thread to MatterCue and it returns a clean, structured analysis for your team to act on.
You CC or forward an email thread
From any client matter, forward or CC a thread to your MatterCue address. No new tools to open. No app to switch to. Works from any email client your firm already uses.
MatterCue checks the sender
Before processing anything, MatterCue checks whether the sender is an approved user. Only emails from approved team members trigger the workflow — unsolicited emails are ignored.
MatterCue identifies open obligations
The thread is reviewed and MatterCue extracts follow-ups, deadlines, pending responses, and unresolved tasks. Every open obligation is logged as a trackable item.
You receive a structured review email
Within seconds, MatterCue returns a summary, open obligations, urgency level, billing context, and (if applicable) a draft reply — all formatted for quick attorney or staff review.
Tasks enter the daily digest
Every unresolved item is added to the morning digest. It stays there — visible and accountable — until someone on the team manually marks it resolved. Nothing disappears automatically.
Your team reviews and acts
Attorneys approve billing entries, confirm follow-ups, and send any suggested replies themselves. MatterCue surfaces the work. Your team stays in control of every decision.
What MatterCue actually does.
Every feature is designed around a specific workflow problem law firms face with email. Here is what MatterCue extracts and surfaces from each thread.
Email Thread Analysis
MatterCue reads a forwarded or CC'd email thread and extracts a plain-language summary of what the conversation is about, who needs to act, and what is still unresolved.
Open Obligation Tracking
Every open obligation or follow-up inside the thread is identified and logged as a trackable item — ready for attorney or staff review before anything is acted on.
Urgency Signals
MatterCue flags threads that contain deadlines, time-sensitive language, or unacknowledged client requests so high-priority items surface before they are missed.
Billing Opportunity Detection
Correspondence that represents billable time is identified and a draft time-entry narrative is prepared for attorney review and approval before it enters the billing system.
Delegation Tracking
When an attorney delegates a task inside a thread, MatterCue captures the assignment and keeps it in the daily digest until the assigned person marks it complete.
Suggested Reply Drafts
For routine acknowledgments and status updates, MatterCue drafts a suggested reply for human review. No message is sent until a team member approves and sends it manually.
Daily Unresolved-Task Digest
Every open item across active matters is compiled into a morning digest. Tasks remain on the list until someone on the team explicitly marks them resolved.
Matter-Level Visibility
Activity, open tasks, and billing context roll up to the matter level so attorneys and firm managers can see where work is concentrated at a glance.
Where the time actually goes.
The biggest gains come from reducing the cognitive overhead of email management — not from eliminating attorney judgment.
From inbox to resolved, without losing the thread.
MatterCue turns legal email threads into reviewable tasks, billing notes, and follow-up reminders.
Email threads become accountable tasks.
MatterCue turns legal email threads into structured tasks that stay visible until your team manually marks them resolved.
Client follow-up needed
Client asks whether documents were received and whether any next steps remain.
Raw email thread enters the workflow.
Open obligations + follow-ups
MatterCue identifies open obligations, follow-ups, urgency signals, and billing context from the thread.
Open obligations, follow-ups, urgency signals, and billing context are prepared for attorney review.
Task stays open
The item remains in the unresolved digest until someone manually resolves it.
Task remains visible until manually resolved by the team.
Client Follow-Up Needed
- Summary
- Client asked whether requested documents were received and whether any next steps remain.
- Open Obligations
- Confirm receipt, identify missing items, and follow up with the client.
- Billing Suggestion
- Review client correspondence and prepare follow-up.
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